Salon Policies

Invidia's Policies

Appointment Rescheduling & Cancellation Policy

At Invidia Salon & Spa, we value both your time and the time of our talented service providers. To ensure we can continue offering exceptional service to all guests, we kindly ask that any cancellations or appointment changes be made at least 24 hours in advance during our business hours.

More Info:

• Late cancellations (within 24 hours) will incur a $50 fee, or the full cost of the service if under $50.
• No-shows (no contact, no arrival) will be charged the full value of the missed service.
• A valid credit card is required to secure all bookings.
• Corrective & Creative Color Services require 72 hours’ notice to cancel or reschedule, due to the extensive time and preparation involved. Cancellations within this window will be charged a $150 fee, and no-shows will be charged the full quoted service cost.
• Tuesday Appointments: Must be canceled or rescheduled by 5:00 PM the Saturday prior, as we are closed Sundays and Mondays.

Business Hours:

• Tues–Thurs: 10:00 AM – 7:00 PM
• Weds: 10:00 AM – 8:00 PM
• Fri–Sat: 9:00 AM – 5:00 PM
• Closed: Sunday & Monday

We truly appreciate your understanding. These policies help us respect everyone’s time and keep our team and clients running on schedule.

Returns

Products may be returned within 30 days for a full refund if unopened. Opened products will be credited to your account for use on future product purchases. Defective styling tools must be exchanged within 30 days of purchase, after which please refer to the manufacturer’s warranty. Brushes and hair extensions are final purchases.

Timing

Please arrive 15 minutes prior to your salon service and 30 minutes prior to your spa service. Late arrivals may be subject to reduced treatment times with no reduction in price.

Courtesy

We ask that you use softly toned speech and silence cell phones throughout the spa and salon as a courtesy to others therefore the use of speaker phone is not permitted while in common areas. If you need a private space, let us know we will do our best to accommodate you when necessary.

Personal

It is possible to stain clothes when applying color. Although we provide smocks and do our best to keep your clothing safe, we encourage you to wear clothing that is less precious to you, just in case. Please make full use of our secure storage areas as we are not responsible for any lost or misplaced belongings.

Kids

For safety reasons, children under 12 must be accompanied by an adult.

Groups

Catering options are available for groups, otherwise food is not permitted in the Salon or Spa. Multiple client services include an automatic gratuity charge of 20%.