Your Visit

Appointment Arrival

Please help us by being on time for your appointment. We suggest you check in at the spa 30 minutes prior to your appointment time so that you may relax, shower and prepare for your treatment. Late arrivals may be subject to reduced treatment times with no reduction in price. We also encourage clients to make their next appointment prior to leaving.

Appointment Cancellation

We understand the busy lives we all lead. We try to be as flexible as possible when accommodating your appointment. If for any reason you need to cancel or reschedule your appointment you have until the close of business on the business day before your appointment (i.e. Tuesday appointments must be cancelled/rescheduled by end of business on Saturday). For any missed appointments or cancelled appointments the day of service, you will be charged for the services booked.

Guest Etiquette

When sharing communal areas of our day spa, such as our tranquility rooms and waiting areas, we ask that you use softly toned speech as a courtesy to all of our clients. We also ask that you silence any cell phones while in the facility.

Personal Belongings

It is always possible to stain clothes when applying color. We strongly recommend that you change into a smock for any color service to avoid any staining of clothing. Please make full use of our secure client storage areas for your personal items as we are not responsible for any lost or misplaced belongings. We will make every effort to ensure that your personal items are not damaged, however, if you do not wish to change or store your personal items, regrettably we will not be responsible for the replacement or cost of those items.

Service Guarantee

We aim to ensure the full satisfaction of all our services, that’s why we guarantee all of the work we do. If you are not satisfied, please call within 7 days of your last appointment, we will be happy to schedule a new appointment.

Beverages and Food

Food is not allowed in the Salon or Spa. You are welcome to beverages at our Café Bar. For larger groups, please call us to arrange for catering. A seasonal spa menu is available upon request.

Children

For safety reasons children younger than 15 are permitted in the Salon and Spa by appointment only.

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Return Policy

If for any reason you are not satisfied with any product, please return the product within 30 days of purchase. Opened products returned will be credited for future product purchase. Defective styling tools must be exchanged within thirty days of purchase. After this time, please refer to the manufacturer’s warranty. Brushes and hair extensions are considered final purchases.

Gratuity

Appointments booked for multiple clients/services will be charged an automatic gratuity of 20% upon checking out.

We value your opinion, if you would like to comment on your experience, please visit us on Facebook and Twitter.